The Download Camera Report provides a method for collecting specific information regarding the camera status for the MOBOTIX support team. The camera creates an e-mail file (file name extension .eml) that contains the information of the selected sections; this file can be sent using an e-mail application.
| Section | Description |
|---|---|
| Camera Info | Includes the current camera status in the report. |
| Live Image | Includes the current live image in the report. |
| Event Image | Includes the last event image in the report. |
| Image Profile | Includes an image according to the image profile in the report. |
| Camera Configuration | Includes the camera configuration in the report. |
| Full Camera Report | Includes a file with extended internal information on the camera status in the report. This report includes the following sections (you do not need to add them manually): System Messages, Web Server logfile, Storage Failure logfile and VoIP logfiles. |
| System Messages | Includes the system messages in the report. |
| Web Server Logfile | Includes the web server logfile in the report. |
| Storage Failure Log | Includes the log of the storage failure detection in the report. |
| VoIP Logfiles | Includes the VoIP logfile and the status in the report. |
| Graphics and Sound Files | Includes the graphics and sound files from the media archive in the report. |
| SSL Certificates and Keys | Includes the SSL certificates and private keys of the camera in the report. Note: From a cryptographic point of view, these certificates/keys are considered compromized and must not be used any more. |
| JSON-based API | Includes the status and information of the JSON-based API, including the JSON configuration in the report. |
| Remove Passwords | Deletes all stored passwords from the camera report. Note: Only include the passwords, if this is absolutely necessary for solving a support case. |
Activate the desired sections, click on Download and save the report file on your computer. Open the file in an e-mail application and send the e-mail to the MOBOTIX support team (for further information, please go to the MOBOTIX website www.mobotix.com and open the Support section).
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